Legal
Refund & Return Policy
Last updated: October 30, 2026
We want you to love what you ordered. If something isn’t right, here’s how we can help.
1. Return window
You may request a return within 30 days of the delivery date.
2. Eligible items
- Shapewear and leggings: must be unworn, unwashed, free of odors, makeup or deodorant marks, with all original tags and hygienic liners attached.
- Skincare: must be unopened and sealed in the original packaging. For hygiene reasons we cannot accept opened skincare, unless it arrived damaged or defective.
- Wellness items: must be unused and in original packaging.
Items marked as final sale and gift cards are not eligible for return.
3. How to start a return
- Email [email protected] with your order number and the item(s) you would like to return.
- We will reply with return instructions and the return address.
- Pack the item(s) securely and ship them back. Please do not send returns without contacting us first.
4. Return shipping costs
Unless the item arrived damaged, defective or incorrect, return shipping costs are the customer’s responsibility and are non-refundable.
5. Refunds
Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
6. Exchanges
Need a different size or color? Contact us and we will help you exchange it, subject to availability.
7. Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, please email us within 7 days of delivery with your order number and photos of the item and packaging. We will make it right with a replacement or refund at no extra cost.
8. Contact us
Medilume Group LLC4539 N 22nd St, Ste N
Phoenix, AZ 85016
[email protected]